Crisis Hour – update.

ACE - Action in Caerau and Ely - Crisis Hour

Crisis Hour service has updated the opening times to the following:

Mondays  – 9.15am to 10.15am
Wednesdays – 9.15am to 10.15am
Fridays –  9.15am to 10.15am.

No appointment is needed and if you turn up between these times you will be seen, but –  we now have a maximum number of 10 places. This will help to process those who are seen, as quickly and efficiently as possible.

Also, for those needing help with energy, we will now need to see a picture of the remaining balance on your meter in order to process claims. Bring this picture – as claims cannot be processed without it.

We still provide our Advice Drop-in service, offering more in depth support,  on Mondays and Thursdays between 10am and 1pm (appointments are required for this service and can be made by contacting the office on 02920 003132).

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